Privacy policy
In accordance with the Privacy Act 1988 (Cth), we are required to have a privacy policy. This document explains how Mineralcraft (“[Mineralcraft]”, “we”, “us”, “our”) gathers and uses the personal data you provide on our website: Mineralcraft.co.
It also outlines the options available to you regarding our use of your personal data and how you can access and update this information.
We will periodically revise this policy as our practices change. Updates will be posted on our website and through our email subscription lists.
Policy Overview
This policy includes:
- Methods of collecting your information
- Ways we use your information
- How we share your information
- How we protect your information
- Your rights to access and correct your information
1. Information Collection Methods
To deliver our services, we collect personal data from you in two primary ways:
- Information you provide directly
- Information collected automatically
Direct Collection
We gather the following personal data directly from you:
- Contact details such as name, email address, mailing address, phone number
- Billing details such as credit card number, billing address
- Unique identifiers such as username, account number, password
- Preferences such as product wish lists, order history, marketing preferences
- Business information such as name, size, type, and operations
Some of the data we collect may be sensitive, including details about your age, gender, personal interests, associations, memberships, and opinions.
Automatic Collection
We also automatically collect data from your computer, such as your IP address, browser type, referring/exit pages, and operating system.
Cookies and Tracking Technology
We may use cookies to track your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal data.
We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.
Web Beacons
Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) used along with cookies to compile aggregated statistics to analyze how our site is used. They may also be used in some of our emails to let us know which emails and links have been opened by recipients. This helps us gauge the effectiveness of our customer communications and marketing campaigns.
Our web pages may also contain electronic images known as web beacons set by our third-party partners. Web beacons are used along with cookies to enable our partners to compile aggregated statistics to analyse how our site is used.
We use a third party to gather information about how you and others use our website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimise how our site is used.
Local Shared Objects (Flash Cookies)
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.
2. Use of Your Information
We use the information we collect to:
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
- Improve our website and marketing efforts
- Conduct research and analysis
- Display content based upon your interests
- Perform work incidental to any of these tasks, in order to provide our services
We do not sell your personal information to any third party or use it for extraneous commercial gain outside the services we provide.
We enable you to create a profile and share information such as messages, photos, and videos with others. We cannot control the actions of others with whom you may choose to share your pages and information.
Choice/Opt-Out
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us using the details at the end of this policy.
3. Sharing Your Information
In certain circumstances, we share your personal information with third parties as set out in this policy or as required by law. We do not sell your personal information to third parties.
Service Providers
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Disclosure under the Mandatory Data Breach Notification Scheme
Under Part IIIC of the Privacy Act 1988 (Cth), we are required by law to notify you and the Office of the Australian Information Commissioner if:
- There is unauthorised access to, or unauthorised disclosure of, personal information we hold; and
- A reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or
- Information is lost in circumstances where there is likely to be unauthorized access to, or unauthorized disclosure of, that information; and
- If that unauthorized access or disclosure were to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates.
Unless an exemption under the Privacy Act 1988 (Cth) applies, we will notify you of any breach of your privacy. We will also share the existence and nature of the breach with the Office of the Australian Information Commissioner.
That notification will take the form of a Breach Statement and may contain details of the information (including the information itself) which has been affected by the unauthorized disclosure, access, or loss.
Compliance with Other Laws and Legal Processes
We may also disclose your personal information:
- As required by law such as to comply with a subpoena, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud;
- If Mineralcraft is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information at that time.
Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from those of Mineralcraft. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
4. Securing Your Information
Storage and Security of Personal Information
When we collect personal information directly from you, measures to ensure its security and protection from unauthorised access or disclosure, both internally and externally.
Our security measures are categorised into three main areas:
1. Internal Risk Management
2. External Risk Management
3. Cyber Risk Management
Internal Risk Management
To protect against internal risks, we:
- Restrict access to personal information to only those staff members who need it to perform their duties.
- Provide training to staff on the use of IT systems and software.
- Maintain records of equipment and storage devices to prevent unauthorised removal.
- Implement policies and procedures to ensure consistent adherence to privacy principles.
External Risk Management
To safeguard against external risks, we:
- Maintain security at our premises.
- Ensure IT systems are password-protected to prevent unauthorised access.
- Restrict third-party personnel from accessing areas where personal information is stored.
- Prohibit the reproduction of personal information for removal from our premises.
Cyber Risk Management
To defend against cyber risks, we:
- Keep our IT platforms updated.
- Regularly change passwords.
- Use proprietary encryption software to protect our systems, communications, and servers, updating or replacing it as needed.
- Maintain firewalls and scanning tools to detect and prevent unauthorised access attempts.
- Block access to harmful websites.
- Prohibit the installation of third-party software that could compromise our systems.
Additionally, we destroy any personal information that is no longer required.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. If you have any questions about security on our website, please contact us at hello@mineralcraft.co.
Use of Shopping Cart Providers
To complete a purchase, you must use our shopping cart provider to finalise and pay for your order. Their privacy statement and security practices will apply to your information. We encourage you to review their privacy statement before providing your information.
We will retain your information for as long as your account is active or as needed to provide you with services. If you wish to cancel your account or request that we no longer use your information, please contact us at hello@mineralcraft.co.
Your Rights to Access, Correct, and Contact
Correcting and Updating Your Personal Information
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to ask for corrections if necessary.
We will respond to your request within 30 days. If we agree that the information needs correction, we will take reasonable steps to correct it, subject to any legal obligations.
To review and update your personal information, contact us at hello@mineralcraft.co.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes in our information practices, the law, or industry standards.
If we make any significant changes that affect how we handle your information, we will notify you by email (sent to the email address specified in your account) or by a notice on our website before the changes take effect. We encourage you to periodically review this page for the latest information on our privacy practices.
Making a Complaint
If you have concerns about our use of your information or your privacy, please contact us so we can address them. You can use the contact information provided at the end of this policy.
If you are not satisfied with how we handle your complaint, you have the right to contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2000
Ph: 1300 363 992
Additional Policy Information
Our website includes Widgets, which are interactive mini-programs that provide specific services from other companies (e.g., displaying news, opinions, music). Personal information, such as your email address, may be collected through these Widgets. Cookies may also be set by the Widget to enable it to function properly. Information collected by these Widgets is governed by the privacy policy of the company that created it.
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain personal information with us, such as your name and email address, to pre-populate our sign-up form. Services like Facebook Connect also give you the option to post information about your activities on this website to your profile page to share with others within your network.
Our website offers publicly accessible blogs or community forums. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Our Contact Information
You can contact us about this privacy statement at hello@mineralcraft.co